Shipping policy

We process and dispatch orders Monday to Friday and not at weekends or bank holidays. We aim to get your order dispatched within a couple of days though when you get to checkout you will be given the options for standard (48 hours tracked) or next day delivery if your in the UK and for the rest of the world you will be offered standard or tracked.

Our system adds up the weight of the products you want to order and charges accordingly. Simply put into the shopping basket any items you are considering buying and you will automatically be shown the postage options and costs. You select which delivery option you want at "Checkout" where the costs are finalised depending on your postcode.

We have a cut off time of 12 noon Monday to Friday for same day dispatch. Orders placed after this time may be dispatched the following day though if your order is really urgent, please call us and we will do our best to send out your parcel.  If you are ordering a lot of items that we have to make to order, we will contact you if we cannot meet our despatch target. 

If you select an option which says "Economy or Standard" or other similar wording this means this is the cheapest postage option we can find for your delivery.  Please note that there is NO TRACKING on these services and if the goods go missing in the post, we have no way to track the order and you will have to contact your local delivery postage service to see if they can help. WE CANNOT HELP YOU NOR REFUND YOU if you parcel goes missing if you choose this low cost option.

Other options names TRACKED or SIGNED FOR services will also be made available to you where we can at checkout.  Although these services cost more, it will allow us to help you to find your parcel if it goes missing. We will provide you with the parcel number so that you can approach your local delivery company for help.  If the parcel is proven as missing there is a maximum £50 compensation that can be claimed from the postal company.  If you order goods with higher value then you will not be covered by using these postage options and must contact us to ask for a courier quote if required.

If no delivery option is shown then please email or contact us via the "contact us" page and ask for a quote.

When posting overseas YOU WILL BE RESPONSIBLE for ensuring that the goods are accepted through customs into your country, including paying customs taxes.  If the goods are rejected for some reason and returned to us then we cannot refund your postage paid.  Please check if you have customs restrictions for the goods you order before you pay for your goods.