Refund policy

Exchange & Return Policy

Can I exchange or return my order?

Yes! You can return or exchange your item within 28 days of receiving it.

What do I need to include?
  • Your name and address
  • Whether you’d like an exchange or refund
  • The size you’d like exchanged for, or the reason for return
Where do I send it?

Soothe & Settle
Clyde Offices
48 West George Street
Floor 2
Glasgow
G2 1BP

Anything else I should know?
  • Items must be clean, free of hairs, and in original condition.
  • Customers cover return postage (unless the item is faulty).
  • Exchanges are sent once we receive your original item.
  • Please allow up to 7 working days for processing.
  • Sale items are non-refundable unless faulty.